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Support FAQ
How do I obtain technical assistance?

Answer: Technical assistance is simple to obtain from Positive Technologist’s technical support call center. Just call us at 888-5055-POS And one of our support engineers will be happy to assist.

What type of support services does your technical group provide?



Answer: Positive Technologist’s technical support group can provide live Technical assistance for issue resolutions via telephone, email and remote access. Our engineers can also provide additional value added services such as remote training, remote installation and menu programming services.

What are the hours of operation for your technical support call center?



Answer: Our technical support call center is located here in New York and We are open 24/7. We are ready to provide any services relating to our Software products. (Call Center may be closed on select holidays observed by The company)

Can any licensed customers request technical support services?



Answer: All licensed customers receive 30 days of 24/7 free support Services when their location is initially setup. Thereafter, licensed Customers can acquire an annual support agreement or request services on per Incident basis. Additionally, community based free technical support is also Available on our forums.

How do I obtain the latest versions of the software that I have licensed?



Answer: As long as you’re installed location has valid technical support Coverage, our latest software minor upgrades are available for you. For more Details, please contact our sales or support group anytime.

What if I need onsite technical assistance?



Answer: Positive Technologies has independent channel partners in various Territories and regions. Please contact our sales group at 888-5055-POS to Locate your nearest onsite technician available.

Can you tell me more about your software registration and activation? Process?



Answer: The software registration and activation process is designed to Provide transparent license management while ensuring that our intellectual Property rights are maintained.

How can I ask more about technical support related questions?



Answer: If you have more technical support related questions, simply call Us at 888-5055-POS or interact with us on our forums. We also provide a Simple to use Support Request Form